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Chamber Training Luncheon featuring Steve Carwell -How to Poka-Yoke
May 8, 2019 @ 11:30 AM - 1:00 PM
Join us for this Wednesday’s Chamber Training Series featuring Steve Carwell.
How to Poka-Yoke
the Customer Experience
We’ve all seen an employee burn a customer to the ground. We read about “knock-your-socks-off” customer service and wonder how to pull it off.
We randomly deliver excellence but it’s mixed with failure. Why?
It’s NOT our people, it’s our processes.
And processes can be mistake-proofed. One way is to Poka-Yoke the overall customer experience and we’ll talk about how to do it.
Goof-proofing your system works, no matter what type of business we’re in. You no longer need rely on your best employees to deliver random great customer experiences.
ALL customer experiences can be EXTRAORDINARY…check it out!
About Steve Carwell
Steve Carwell’s background includes serving as CEO of a publicly traded medical equipment manufacturer, working for 3 Fortune 500 companies and 20 years running Jadestone Consulting, a leadership training firm. He presently lives in St. George and teaches Operations Management among other things at Dixie Technical College.
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