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St. George Area Chamber of Commerce

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Chamber Training Luncheon featuring Steve Carwell -How to Poka-Yoke

May 8, 2019 @ 11:30 AM - 1:00 PM


Join us for this Wednesday’s Chamber Training Series featuring Steve Carwell.

How to Poka-Yoke

the Customer Experience

We’ve all seen an employee burn a customer to the ground.  We read about “knock-your-socks-off” customer service and wonder how to pull it off.

We randomly deliver excellence but it’s mixed with failure.  Why?

It’s NOT our people, it’s our processes.

And processes can be mistake-proofed.  One way is to Poka-Yoke the overall customer experience and we’ll talk about how to do it.

Goof-proofing your system works, no matter what type of business we’re in.  You no longer need rely on your best employees to deliver random great customer experiences.

ALL customer experiences can be EXTRAORDINARY…check it out!

About Steve Carwell

Steve Carwell’s background includes serving as CEO of a publicly traded medical equipment manufacturer, working for 3 Fortune 500 companies and 20 years running Jadestone Consulting, a leadership training firm.  He presently lives in St. George and teaches Operations Management among other things at Dixie Technical College.

Dixie Tech


May 8, 2019
11:30 AM - 1:00 PM
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Dixie Tech 610 S Airport Rd St George, UT 84770
610 South Tech Ridge Dr.
Saint George, UT United States
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